Inkjin protects your time while keeping things fair for clients. Here’s how payouts work when a client cancels or doesn’t show.
Cancellations
You set your own cancellation deadline (e.g. 24h, 48h, 72h).
If a client cancels before the cancellation deadline, their deposit or full payment is refunded automatically.
If the client cancels after the cancellation deadline or does a no-show, you keep the deposit.
If the client has paid in full but cancels after the cancellation deadline:
You keep at least the deposit portion.
The remaining balance is refunded to the client.
If the artist cancels, the client's deposit or full payment is refunded automatically.
Rescheduling
You decide if the client can reschedule and many times (e.g. never, once, twice, unlimited).
If the client reschedules within your allowed limit and before the cancellation deadline, their booking simply moves to the new date without penalty.
If the client tries to reschedule after the cancellation deadline or beyond the allowed limit, it counts as a cancellation, and the standard cancellation policy applies.
If the artist needs to reschedule, they send a request to the client to find a new time for the appointment.
Payouts
Deposits are immediately released to you after your cancellation window closes.
Full payments while deposit is released immediately, the remaining amount is held until the session is completed (client gives you a code after the tattoo session is completed).
No-Shows
You mark the session as a "no-show."
You keep the deposit, while any prepaid balance is refunded to the client.
✅ Key Point: You control your cancellation deadline, and deposits are always protected once that deadline passes.
Example: Maria (tattoo artist) & Alex (client)
Maria sets a 72-hour (3 day) cancellation window.
Alex books a £800 tattoo with a £200 deposit + £10 Inkjin fee.
Case 1: Alex cancels 5 days before
£200 deposit refunded
£10 Inkjin fee refunded
Alex is refunded in-full
Case 2: Alex cancels 1 day before
£200 deposit kept by Maria
£10 Inkjin fee refunded
Any other prepaid balance is refunded
Alex loses only his deposit
Case 3: Alex doesn’t show up
£200 deposit kept by Maria
£10 Inkjin fee refunded
Any other prepaid balance is refunded
Alex loses only his deposit
Case 4: Maria cancels
£200 deposit refunded
£10 Inkjin fee refunded
Alex is refunded in-full