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How Payouts, Cancellations and Refunds Work

Updated over 3 weeks ago

Inkjin protects your time while keeping things fair for clients. Here’s how payouts work when a client cancels or doesn’t show.


Cancellations

  • You set your own cancellation deadline (e.g. 24h, 48h, 72h).

  • If a client cancels before the cancellation deadline, their deposit or full payment is refunded automatically.

  • If the client cancels after the cancellation deadline or does a no-show, you keep the deposit.

  • If the client has paid in full but cancels after the cancellation deadline:

    • You keep at least the deposit portion.

    • The remaining balance is refunded to the client.

  • If the artist cancels, the client's deposit or full payment is refunded automatically.

Rescheduling

You decide if the client can reschedule and many times (e.g. never, once, twice, unlimited).

  • If the client reschedules within your allowed limit and before the cancellation deadline, their booking simply moves to the new date without penalty.

  • If the client tries to reschedule after the cancellation deadline or beyond the allowed limit, it counts as a cancellation, and the standard cancellation policy applies.

  • If the artist needs to reschedule, they send a request to the client to find a new time for the appointment.

Payouts

  • Deposits are immediately released to you after your cancellation window closes.

  • Full payments while deposit is released immediately, the remaining amount is held until the session is completed (client gives you a code after the tattoo session is completed).

No-Shows

  • You mark the session as a "no-show."

  • You keep the deposit, while any prepaid balance is refunded to the client.

Key Point: You control your cancellation deadline, and deposits are always protected once that deadline passes.

Example: Maria (tattoo artist) & Alex (client)

  • Maria sets a 72-hour (3 day) cancellation window.

  • Alex books a £800 tattoo with a £200 deposit + £10 Inkjin fee.

Case 1: Alex cancels 5 days before

  • £200 deposit refunded

  • £10 Inkjin fee refunded

  • Alex is refunded in-full

Case 2: Alex cancels 1 day before

  • £200 deposit kept by Maria

  • £10 Inkjin fee refunded

  • Any other prepaid balance is refunded

  • Alex loses only his deposit

Case 3: Alex doesn’t show up

  • £200 deposit kept by Maria

  • £10 Inkjin fee refunded

  • Any other prepaid balance is refunded

  • Alex loses only his deposit

Case 4: Maria cancels

  • £200 deposit refunded

  • £10 Inkjin fee refunded

  • Alex is refunded in-full

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