How payouts, cancellations and refunds Work

You set your own cancellation deadline (e.g. 24h, 48h, 72h).

If a client cancels before the cancellation deadline, their deposit or full payment is refunded automatically.

If the client cancels after the cancellation deadline or does a no-show, you keep the deposit.

If the artist cancels, the client's deposit is refunded automatically.

If the client reschedules within your allowed limit and before the cancellation deadline, their booking simply moves to the new date without penalty.

If the client tries to reschedule after the cancellation deadline or beyond the allowed limit, it counts as a cancellation, and the standard cancellation policy applies.

If the artist needs to reschedule, they send a request to the client to find a new time for the appointment.

Deposits are immediately released to you after your cancellation window closes.

Remaining balance can be collected at the studio using Payment Links, electronically, in cash or deferred for a later time. If the fund are paid electronically the funds are released immediately, as soon as the payment clears.

You mark the session as a "no-show."

You keep the deposit, while any prepaid balance is refunded to the client.
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Maria sets a 72-hour (3 day) cancellation window.

Alex books a £800 tattoo with a £200 deposit + £10 Inkjin fee.

£200 deposit refunded

£10 Inkjin fee refunded

Alex is refunded in-full

£200 deposit kept by Maria

£10 Inkjin fee refunded

Any other prepaid balance is refunded

Alex loses only his deposit

£200 deposit kept by Maria

£10 Inkjin fee refunded

Any other prepaid balance is refunded

Alex loses only his deposit

£200 deposit refunded

£10 Inkjin fee refunded

Alex is refunded in-full